A Boston Commuter Speaks

March 16, 2008

How the MBTA Affects My Life and Others

Filed under: The Boston MBTA — Tags: , , , , , , , — BostonMA @ 1:12 pm

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I run as fast as I can… And it’s never enough.

This is an excerpt from my “About” page. I want to be out there as to how this commuting mess has affected my life. And everyone has a tale to tell. As any commuter on the MBTA knows, the schedules have been a mess for a year. Unspeakable.

  • Trains Late Because…..The trains used to be late on the worst possible days - those 15 below blizzards, the reader board would say “due to inclement weather the train will be 45 minutes late!” Well you couldn’t leave, because sometimes the train would come sooner.
  • My Schedule to the Minute: I take car pool other children to a school outside of our town. So I have everything timed to the minute. For years I would arrive 8:55 or earlier. Now, it’s more like 9:10, 9:20, 9:40. And light nights home when I’m taking a late train to make up for the lost time, running late, just make my day complete.
  • MBTA Rebate Policy: They refund your ticket if you if they are 30 minutes late. Well, so what. First, they don’t. They still have punched tickets. And the backlog of rebates is terrible. And paying me for a one-way ride doesn’t make up for: the actual dollars/hour I lose (I’m a part-time manager so I have to log in my exact hours - and believe me, I get A LOT more than the price of a train ticket).
  • My Credibility - Rebating a ticket doesn’t make up for the poor example I now set for a recalcitrant employee who is chronically late for stupid reasons. And it can’t make up the big bucks I lose if I miss a doctor’s appointment. I have no fudge factor built in. I can’t just get up and take the earlier train.
  • Everything worked until this year. - Worse than the late trains were the lies and the pathetic reasons. They said it was weather - slippery fall weather affected tracks (a new one), heavy winds/rains, blizzards, ice - I’m not sure if extreme heat is one.
  • The lies. Now we are learning a lot of the poor on-time performance was union caused during contract negotiations. They tell us after the contract was signed.
  • Early Trains that Leave On-Time Passengers Behind - The real slap in the face is when some driver comes in 5 minutes early and leaves. People are running down the street, they see them, and they pull out ahead of schedule - forcing the person to be late. What’s with THAT?
    • January 23 - I took the train to go to Boston to connect to the airport. It was a 5:48 train. The train came in at 5:44 and left. I was barely up the stairs with a huge piece of luggage and was falling backward on a moving train.
    • And a woman ran for that train. She was on time. 5:45 in the morning, mind you. And they just pulled out. $%@?!//#@
    • January 5 - I ran when a train was 8 minutes early, had to run behind the tracks to get on the train - the conductor left.

UNACCEPTABLE.

MBTA Train Performance in the Good Old Days…

Filed under: The Boston MBTA — Tags: , , , , , — BostonMA @ 11:50 am

2008’s MBTA Commuter Rail On-Time Performance

BostonNOW (published February 5, 2008) 2008 MBTA On-Time Performance

http://www.bostonnow.com/news/local/2008/02/05/rail-hits-77-ontime

But back in the Good Old Days, the performance was far better. Before the Fall of 2007, I was on time every day. Now it’s a rare, embarrassing event to be on time. It affects my staff whom I expect to be on time (see About) and my standing in my company as well as my salary and the cost of lost appointments. I don’t care if it says in January, my line (Frankline is (wow, golly) up to 71% - that is unacceptable and it costs me money and credibility.

How about you?

Commuter Rail On-Time Performance (source: 2005 MBTA Title VI Report, Table 4-6)

Found on site:

http://www.bostonmpo.org/bostonmpo/resources/CMS/cmscr.htm

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